Company Introduction:
At Code Engine Studio, we are your digital outsourcing and technology partner, dedicated to helping clients in the USA, Canada, Europe, and Southeast Asia transform their ideas and strategies into high-end digital products. Our international team is made up of passionate individuals who believe that excellence stems from within. When you become a part of our family, we care not just about what you do, but who you are. Our vision is to empower our employees to reach their fullest potential by nurturing both their skills and character.
We take immense pride in fostering a remarkable company culture that uplifts our team, believing that together, there's no limit to what we can achieve. Beyond our work, we are committed to giving back to our community through various community service programs.
Website: codeenginestudio.com
Facebook: fb.com/codeengine
Internship Program Overview:
We are launching an internship program for a Customer Success Intern based in Da Nang, Vietnam. In this role, you’ll have the opportunity to support our Operations Support team and gain hands-on experience in how a global company manages customer success through high-quality translation and localization services.
This internship is a great fit for an intermediate or above English speaker who also has Japanese (JLPT N2/N3) or Korean (TOPIK 4) proficiency.
Practical experience through training/ mentoring:
- Research the regional clinical trial landscape, including hospitals and research labs. Present these findings to the Operations Support team in English/Vietnamese.
- Translate project documentation, including user guides for hospitals and nurses, FAQs, training materials into Korean/ Japanese.
- Assist in providing translation and interpretation services during meetings and/or training sessions with site users in Korea/ Japan.
- Assist in responding to inquiries and issues in a culturally appropriate and professional manner (specifically in Korea/ Japan).
- Support ongoing project initiatives by coordinating tasks and monitoring progress.
Requirements:
- Last year student or a recent graduate of a College’s diploma or Bachelor's degree in any field.
- Able to take a full-time internship (Monday - Friday), with a 3 - 6 month period.
- Proficiency (verbal and written) in either Korean or Japanese is mandatory.
- Ability to read English documentation and communicate with the internal team.
- Relevant language certificates, if available (e.g., JLPT N3/N2 or TOPIK 4/5).
- Quick learner who adapts easily to new digital tools.
- Strong verbal and written communication skills with a strong "customer service" mindset.
- Detailed attention, team-oriented environment.
Desirables:
- Interests: A genuine interest in customer support, project coordination, and translation/ interpretation work.
- Experience (Plus): Prior experience in a customer-facing support or client-service role.
- Experience creating and maintaining documentation is also highly valued.
Job Highlights:
- Sponsorship: 4,000,000 VND/month
- Work Environment: Fun, open, and family-like atmosphere. Visit our fan page at https://www.facebook.com/codeengine to know us more
- Receive 1-on-1 mentoring from experienced staff members and practical training.
- Free weekly English and soft skills classes
- Free daily lunch at the office
- Language environment: Fully English-speaking
- Exposure to all facets of building a rapidly growing health technology company
- Opportunity to be offered an official full-time position upon successful completion of the internship